The is a VERY informative article about Loyalty Based Management [...]
Good example email templates of what to send to new [...]
Great article by Hoovers a D&B Company
Great article on some simple ways to retain your customers. [...]
Many companies were started due to someone’s dissatisfaction with the product or service they received. From window companies, real estate to bakeries. And if that is not the reason you started your business you need to think about that! If you have a lot of competition, customer service is one area that you can focus on to stand out among the crowd. Anyone that tries to deliver outstanding customer service WILL get noticed.
Customers: The Key to Successful Marketing is leveraging your relationship [...]
In Interpersonal Communication 101 we learn that for communication between two parties to be considered successful, both the sender and the receiver must understand the same information.
Bear in mind, the customer service department not only has to understand their own job, they must understand how all the areas work together at very high level as well.
Download (click image) the Mackay 66 and learn how to [...]
Keeping clients can sometimes be challenging, especially if they feel [...]